Yellow Taxis pay me!

This morning I have been still astonished about my toughness. Usually I am very forgiving with the Ugandans. However, the base staff of the Yellow Taxi service really pisses me off. Therefore, I decided to teach them a lesson. Instead of me being charged, I charged them for letting me wait for about circa 45 minutes.

It was no surprise for them for I called them several times before inquiring about the arrival of the cab. And of course I informed them about the consequences this time because they had not proposed a solution. Initially I wanted to charge them according to my daily rate – since I did not want to disclose it, I lowered it significantly to their own 200 UGX/min day time waiting charge.

Wasted waiting time: 45 minutes
Waiting charge (day time): 200 UGX/min
Distance charge: 2750 UGX
My amount due: 2750 UGX
Their amount dues: 9000 UGX
Balance: 6250 UGX

I did not want to spend more time than necessary in the taxi, therefore, I accepted 6000 UGX only… The face of the driver was priceless! I am now really looking forward to calling them again.

But come on, this is not the first time their base messed things up. They forget calls; do not inform customers etc. and all under the umbrella of “Excellent Customer Service”[1]. Even my visits to their headquarters caused no significant change in their attitude – except that they now immediately know my name, phone number.[2]

---

[1] See their brochure.

[2] However, since it took them more than one year, so I do not really consider that an improved customer oriented approach.