What a surprise!

I have been using the Yellow Taxi for almost 18 months and at their base at just two or three people who co-ordinate the incoming calls from clients and the taxi drivers. Since, I usually walk to their headquarters, when I am in Kisimenti, they also know me personally. However, whenever I call, I have to tell them my name, my apartment number, my phone number etc. But today, I just told them my name and the man just asked when I wanted to go to the bank? I was surprised. Finally there is something, which might be considered as costumer service.